Privacy Policy
This Privacy Policy explains how Sparkle Clean handles personal information when you use flagpiecalendar.click, make an enquiry, request a quote, or arrange a cleaning visit. It applies to our move-in and move-out cleaning services and related website interactions.
How We Use Information
We use personal information to respond to enquiries, prepare quotes, review property condition details, confirm scope and access arrangements, schedule appointments, carry out cleaning visits, manage handover communication, process payments, maintain records, improve site performance, and meet legal or accounting obligations. We may also use information to handle service issues and follow up on completed work.
Service Providers
We may share personal information with service providers that support website hosting, communications, scheduling, payment processing, record management, or similar operational functions. Where we use third parties, they are expected to handle information for the agreed purpose and to apply appropriate confidentiality and security measures.
Legal Disclosure
We may disclose personal information when required to comply with legal obligations, enforce our terms, protect our rights, respond to lawful requests, or address fraud, security, or safety concerns. We limit such disclosures to what is reasonably necessary in the circumstances.
Contact Details
Information We Collect
We may collect names, contact details, property and access information, service preferences, appointment details, condition notes, photos shared for quotation or planning, payment-related records, and communications sent through our website or other booking channels. We may also collect limited technical data such as device, browser, and usage information when you visit the site.
Sources of Information
We collect personal data from enquiries, booking requests, phone calls, email messages, contact forms, condition reviews, appointment confirmations, and completion handovers. We may also receive information from a person arranging access on your behalf or from records generated when we manage the service.
Cookie Types
Cookies may be session cookies, which end when you close your browser, or persistent cookies, which remain for a limited period. They may support site functionality, remember preferences, and help us understand how the site is used. We do not rely on cookies to collect more information than is reasonably needed for those purposes.
Cookie Controls
You may manage cookies through your browser settings and, where available, through any site-level preference tools. Blocking some cookies may affect basic site functions, form submission, or remembered settings.
Your Rights
Subject to applicable law, you may request access to your personal information, ask for correction of inaccurate details, object to certain processing, or request deletion where retention is no longer justified. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.
How to Make a Request
If you want to exercise a privacy right, we may ask for details that help us verify your identity and understand the scope of the request. We will review the request and respond within a reasonable period, taking into account any legal limits or exceptions that apply.
Retention of Information
We retain personal data for the period needed to manage enquiries, quotations, bookings, service delivery, payment records, and any follow-up that arises from the service. After that, information is deleted, anonymised, or archived where retention is required for legal, accounting, or dispute-handling purposes.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is published on the website, unless a different effective date is stated.